FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want Is Made-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
What happens if my 1-year warranty has expired?
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What happens if my 1-year warranty has expired?
如果我的 1 年保修期已過怎麼辦?
If your product is not under warranty anymore, we still offer repair services for HKD500. (Not included gemstones, diamonds) The out-of-warranty repairs include the repair, the weld control, the polishing, the surface treatment that will restore your jewel to its original appearance, as well as a new 6-month warranty.
如果您的產品不在保修期內,我們仍提供 HKD500 的維修服務。(不包括寶石、鑽石)
保修期外維修包括維修、焊接控制、拋光、將您的珠寶恢復到原始外觀的表面處理,以及新的 6 個月保修。