FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want Is Made-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
運送到我所在的地方時,是否收取銷售稅? 稅金是多少?
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.Overseas rejections are not accepted, and once rejected, the payment of the order will not be returned.
所有國際包裹都可能需要繳納關稅和稅費。 免稅包裹的限額由您當地的海關當局製定。 請查看您當地的海關網站了解更多信息。不接受海外拒收,一旦拒收將一律無法退回訂單。