FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want Is Made-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
What happens if my 1-year warranty has expired?
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What is SELF warranty?
保修期是怎樣?
We provide complimentary our 1-year product warranty. This warranty is international and applicable on every product (Shipping coat + Tax + insure borne by customer)
Our 1-year full product warranty covers polishing, broken bangle or bracelet, ring and chain. Excluding gemstone, diamonds lost. Improper care, or damage resulting from misuse will void this warranty.
In such case we will still service your jewel at cost.
我們提供免費的 1 年產品保修。此保修是國際性的,適用於所有產品。(運費 + 稅費 + 保險由客戶承擔)
我們的 1 年完整產品保修涵蓋拋光、破損的手鐲或手鍊、戒指和鏈條。 不包括寶石,鑽石丟失。 保養不當或誤用造成的損壞將使本保修失效。
在這種情況下,我們仍會按成本為您的珠寶提供服務。