FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want is Made-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
What happens if my 1-year warranty has expired?
What is your ring resize policy?
您的戒指尺寸調整政策是什麼?
SELF will resize your ring +/- 2 sizes. If you need it sized larger or smaller than this, please contact our customer service team for pricing.Diamond and gemstone eternity rings with a specific number of gemstones per finger size. It is important to note that should you opt for an exchange, your new ring may contain a different number of gemstones, diamonds, or a reduction or increase in precious metal weight which may cause a change in the price.
Certain rings will not be eligible for sizing due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase.
Please contact our Customer Service Via Whatsapp +852 6888 2470 to arrange for ring size adjustm.
SELF 將調整您的戒指 +/- 2 大小。 如果您需要更大或更小的尺寸,請聯繫我們的客戶服務團隊定價。鑽石和寶石永恆戒指每個手指尺寸有特定數量的寶石。 請務必注意,如果您選擇更換,您的新戒指可能包含不同數量的寶石、鑽石,或者貴金屬重量的減少或增加,這可能會導致價格發生變化。
Certain rings will not be eligible for sizing due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase.
請聯繫我們的客服 +852 6888 2470 安排調整戒指尺寸。