FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want Is Made-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
What happens if my 1-year warranty has expired?
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Can I return my order?
我可以退貨嗎?
We always aim for make sure our customers love the products we sell, but if you are not satisfied with your purchase, you can return the unused items within 14 days with the return label that we provided in the box. Items must be returned undamaged within the box you received it with. Please read our Return Policy for further details
我們始終致力於確保我們的客戶喜歡我們銷售的產品,但如果您對購買的產品不滿意,您可以在 14 天內使用我們在包裝盒中提供的退貨標籤退回未使用的物品。 物品必須在您收到的盒子內完好無損地退回。 請閱讀我們的退貨政策了解更多詳情