FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want Is Make-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
What happens if my 1-year warranty has expired?
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What does it mean if the Item I Want Is Made-to-Order?
如果我想要的商品是按訂單生產的,這意味著什麼?
Some of our products are made-to-order, i.e., the item is manufactured once the order is placed and will ship as soon as it is available. Pre-ordered items are ready within roughly 3-4 weeks. If your order contains pro-ordered pieces, and an item which is in stock, the in-stock items on your order will ship right away. We will then ship any pre-ordered items as we receive them. Please note that this does not increase your shipping charge.
我們的一些產品是按訂單生產的,即,一旦下訂單,產品就會製造出來,並會在有貨後立即發貨。 預購商品大約在 3-4 週內準備就緒。 如果您的訂單包含預購商品和庫存商品,您訂單中的庫存商品將立即發貨。然後,我們將在收到任何預購商品後發貨。 請注意,這不會增加您的運費。