FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want Is Made-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
What happens if my 1-year warranty has expired?
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How long will my order take to be delivered?
我的訂單什麼時候發貨?
Some of our products are made-to-order, i.e., the item is manufactured once the order is placed and will ship as soon as it is available. Backordered items are ready within roughly 3-4 weeks, though certain pieces may take slightly longer due to the nature of the jewelry.
Standard local shipping should take 2-4 days to reach you from dispatch. International shipping takes 4-11 days.
我們的某些產品是按訂單生產的,即產品在下單後即生產,並會在有貨後立即發貨。 延期交貨的物品大約在 3-4 週內準備就緒,但由於珠寶的性質,某些物品可能需要稍長一些的時間。
標準的本地運輸應該需要 2-4 天才能在發貨後送達您。 國際運輸需要4-11 天。