FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want Is Made-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
What happens if my 1-year warranty has expired?
Can I cancel an order?
我可以取消訂單嗎？
In case you change your mind, you can send us a message within 12 hours in the live chat, Whatsapp our Customer Service at +852 6888 2470 to cancel your order.
After the 12 hours following the placement of a web order, the order will no longer be valid for cancellation and will be processed as ordered.
ALL BESPOKE PIECES ARE FINAL SALE, NON-RETURNABLE.
如果您改變主意，可以在 12 小時內通過實時聊天向我們發送消息或Whatsapp +852 6888 2470 聯繫我們的客戶服務以取消您的訂單。
下達網絡訂單後 12小時後，訂單將不再有效取消，將按訂單處理。
所有定製件均為最終銷售，不可退貨。