FREQUENTLY ASKED QUESTIONS
FAQ
GENERAL QUESTIONS
Which payment methods do you accept?
How do I place an order?
What does it mean if the Item I Want Is Made-to-Order?
Can I cancel an order?
What shipping method do you use?
How will I know when my order has been sent?
How long will my order take to be delivered?
Do you ship internationally?
Do you collect sales tax when shipping to my state? What are the duties and taxes?
Will my personal details be kept private and confidential?
JEWELRY CARE
What kind of product materials do SELF use?
What is your bracelet length adjustment policy?
What is your ring resize policy?
RETURN / WARRANTY
Can I return my order?
What is SELF warranty?
What happens if my 1-year warranty has expired?
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What is your bracelet length adjustment policy?
您的手鍊長度調整政策是什麼?
The price shows on our website for bracelets is a standard length (14/14.5/15.5/16.5cm).
SELF offers one-time free bracelet length adjustment (in 14 days) if you doesn't fit your wrist when you receive it . (Please contact our customer service team anytime if you are not sure your size.) If you're between sizes, we recommend ordering up. It's always easier to size a bracelet smaller, than larger.
If you need to extension to the original bracelet length, may contain a different number of diamonds, gemstones, or a reduction or increase in precious metal weight. Please contact our customer service team for pricing.
Certain bracelets will not be eligible for length adjustment due to the nature of their construction. If this is the case, you will be made aware of this prior to completing your purchase.
我們網站上顯示的手鍊價格是標準長度(14/14.5/15.5/16.5cm)。
SELF 提供 14 天內一次性免費手鍊長度調整,如果您收到時手腕不合適。 (如果您不確定自己的尺碼,請隨時聯繫我們的客戶服務團隊。)
如果您的尺碼介於兩個尺碼之間,我們建議你選擇較大的長度,因為改短總是比較容易。
如果您需要延長原手鍊長度,可能包含不同數量的鑽石、寶石,或者減少或增加貴金屬重量。 請聯繫我們的客戶服務團隊了解價格。
某些手鍊由於其結構的性質,不符合長度調整的條件。 如果是這種情況,您將在完成購買之前了解這一點。